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Employment

Highwood USA LLC is a growing organization with excellent team-spirit and working conditions. If you would like to join us, please keep an eye on the list of current openings (below) and complete our application form by clicking HERE.

When completing the application form, a drop down menu will allow you to choose which position you are interested in. Please be sure to select the job from that menu. If you are simply sending us your resume for our files (with no specific job in mind) please select “any available”.

Thank you for your interest in Highwood USA LLC.

 

Current Open Positions

Click on the position below to review full description.

 

CUSTOMER QUALITY ENGINEER

eCOMMERCE CUSTOMER SPECIALIST

FABRICATION CELL TECHNICIAN

MANUFACTURING ENGINEER

PROFILE TECHNICIAN

TOOLING DESIGN ENGINEER


 

MANUFACTURING ENGINEER

Highwood USA is a rapidly growing manufacturer of outdoor furniture and spa cabinets located in Hometown, PA. We offer tremendous opportunities to motivated employees. We are seeking a Manufacturing Engineer to assist in all aspects of the manufacturing process.

Responsibilities include:

  • Design and development of new work cells using Lean principles.
  • Initiate and lead development including tooling/fixture design and process automation.
  • Provide technical support and training on manufacturing process.
  • Developing, maintaining and updating all documentation required to support the manufacturing process.
  • Develop CAD drawings and hands on involvement in all aspects of project completions.
  • Manage projects to acquire and install new equipment and/or to upgrade existing equipment, including development and management of budget and ROI analysis.
  • Evaluate equipment and work with vendors to recommend appropriate modifications and/or new equipment. Support the installation, modification of equipment and roll out to operations.
  • Identify and implement product improvements related to design, assembly, and packaging.
  • Apply Lean principle in resolving manufacturing issues, supporting changeover and setup improvements.
  • Lead efforts in the implementation of continuous improvement activities to increase capacity, correct issues, improve equipment and production efficiency and improve yield and product quality.

Qualifications: A minimum of a BS in Engineering with three (3) years of manufacturing experience, strong computer skills and proficiency with MS Office Suite is required. Lean certification or equivalent experience. Furniture fabrication, CNC machining and automation experience a plus.

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eCOMMERCE CUSTOMER SPECIALIST

Position Summary: Successful eCommerce Customer Specialist enjoys the challenges of fostering customer accounts from initial contact through order, production, shipping & beyond with a sense of urgency and a high standard of care and attention to detail. This position is responsible for responding in a pleasant and professional manner to our customers using several methods of communication and the input of relative data into the computer.

Essential Duties and Responsibilities include the following:

  • Deliver a great customer experience while providing support via Phone, Email & Online Chat
  • Respond to inbound customer inquiries for information such as ship dates or other questions
  • Track packages for customer call-ins. Initiate tracers with carriers
  • Quote pricing, shipping and freight charges for customers and sales reps. Maintain price schedules for customers
  • Perform credit approval on new and or existing customers
  • Interface with sales, technical support, purchasing, and logistics in an effort to solve order issues
  • Collaborate with purchasing, & logistics to ensure proper service delivery, shipping, and invoicing
  • Deliver value to the company through customer conversion, retention, and cross selling of our products
  • Make changes to or cancel orders/backorders
  • Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.)
  • Maintain accurate, up-to-date customer files in a data system
  • Field requests from customers and prospective customers on product, pricing, services. Sends samples to potential and or existing customers Maintains a log of sample requests and customer contact info
  • Conducts mailings to generate new sales, open new markets. Assists with trade show arrangements, creating/updating literature, maintaining the web site, and other marketing materials
  • Travels to visit with customers and potential customers when and as needed to maintain relationships
  • Performs all other essential job related duties as required

Essential Functions:

  • Exceptional accuracy in data/order entry
  • Able to clearly communicating both verbally and in writing while maintaining customers confidentiality
  • Impeccable relational skills and can create win/win environments for all parties that you work with
  • Excellent project management and organization skills including ability to manage multiple, changing priorities in a team oriented manufacturing environment
  • Make positive change, but remain flexible and able to adapt to company growth and evolving responsibilities
  • Excellent people skills and ability to foster collaboration, accountability and customer-centricity
  • Demonstrate commitment in company results
  • Treat everyone with respect
  • Commitment to working safely
  • Proficient in MS Office Suite skills and keyboarding skills

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as well as the ability to handle situations by working as a team.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Minimum level acceptable is an Associate's degree (AA) or equivalent from two-year College or technical school. A Bachelor’s degree (BS/BA) is preferred. Additionally, a minimum of two years related experience; or equivalent combination of education and experience.

Language Skills
Able to speak, read, write and comprehend in the English Language to perform the duties of this position. Able to read and comprehend instructions and general business material. Able to write clear and concise business correspondence. Able to clearly communicate with customers in person, via the telephone, and via e-mail and convey the intended meaning.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Specific vision abilities required by this job include ability to accurately compare color and pattern of products to quality control standards. Frequent requirement for attention to detail; prolonged use of a computer terminal, telephones and other electronic equipment. The employee must be able to lift and /or move up to 50 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate to occasionally loud and PPE is required. Appropriate hearing protection while in the plant is required as noise levels within the facility meet OSHA requirements for hearing protection equipment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. eCommerce Customer Specialist typically work between an office environment and the production floor but the purpose of the project may sometimes take them to non-standard workplaces. The noise level in the work environment can be loud.

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CUSTOMER QUALITY ENGINEER

Position Summary: Successful Customer Quality Engineer enjoy the challenges of collecting details surrounding customer complaints and inquiries then communicating it to the appropriate department; working as a liaison between Highwood and the customer. Customer Quality Engineers are the voice for our customer at Highwood and is responsible for answering customer calls, emails and web contacts regarding a complaint or inquiry. Will be responsible for replacement parts/items, preventative action, RMAs, technical support and there procedures.

Essential Duties and Responsibilities include the following:

  • Provide excellent customer service regarding complaints and inquires through multiple formats (i.e. phone, e-mail, chat) in timely and accurate manner.
  • Serves as a liaison between multiple internal departments to improve customer service and business productivity.
  • Provide appropriate corrective action to each customer preferably within a 24 hr timeframe.
  • Record, track, and analyze customer issues and provide appropriate guidance to operations and engineering on issues that need improvement.
  • Maintain weekly reports on customer inquiries, responses and feedback to develop customer service analytics and trends.
  • Ensure the operations and engineering teams complete required root cause analyses.
  • Track follow-ups and resolve customer’s outstanding issues in a timely fashion.
  • Prepare documentation of routine customer issues, and build “Wiki’s” for reference during future customer inquiries.
  • Develop and maintain in-depth product knowledge, including product revisions, compatibility of revised components, and material/product performance capabilities.
  • Conduct customer surveys on the company’s service, products, and quality.
  • Analyze then communicate customer feedback to our technical and marketing teams that develop products and processes that better serve customer needs.
  • Lead the quality portion of the weekly 3.0 board. This includes providing appropriate trend information that becomes the source for problem solving and continuous improvement.
  • Lead the customer sample process from request through completion of samples, including feedback from the customer regarding samples and next steps.
  • Cross-train with Customer Care to fulfill customer orders and serve customer needs as needed.
  • Work with fabrication & shipping teams to gather replacement items and have them shipped to customer in a timely manner.
  • Enter and confirm orders received from customers, ensuring order quantities and pricing is proper and accurate. Inform customer of unit prices, shipping date, anticipated delays, and any additional information that may be needed.
  • Continuously review, improve and update procedures for complaints, replacement parts, RMAs.

Essential Functions:

  • Technical/professional expertise required to complete the job effectively and to create effective customer solutions demonstrated through problem solving, applying technical knowledge.
  • Strong analytical and problem solving skills.
  • Able to think strategically and tactically (detail-oriented).
  • Able to effectively multi-task, prioritize, focus and adapt in a dynamic environment.
  • Impeccable relational skills and can create win/win environments for all parties that you work with.
  • Excellent communication and interpersonal skills. Effectively interact in a team environment with senior leadership, their peer group, and the ability to relate and understand a situation from various customers’ perspective.
  • Passionate about engaging customers.
  • Committed to making positive change, but remaining flexible and able to adapt to company growth and evolving responsibilities.
  • Strong written and oral communication skills with both internal and external customers.
  • Must be comfortable in speaking front of groups.
  • Demonstrated people skills and ability to foster collaboration, accountability and customer-centricity.
  • Capable of developing working relationships with a wide range of people.
  • Able to work within a team environment as well as independently.
  • Willing and able to travel.
  • Strong written and oral communication skills with both internal and external customers.
  • Demonstrated people skills and ability to foster collaboration, accountability and customer-centricity.
  • Interested in company results.
  • Treat people with respect.
  • Commitment to working safely.
  • MS Office Suite skills and keyboarding skills.
  • Able to review edit drawings in CAD software.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as well as the ability to handle situations by working as a team.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Associates Degree preferred or High School Diploma with a combination of training and experience. Proficient in Microsoft Office Suite and CAD software. Knowledge of High Performance Work Teams/Self Directed Work Team is preferred. Fabrication, extrusion and quality experience a plus.

Language Skills
Able to speak, read, write and comprehend in the English Language to perform the duties of this position.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Specific vision abilities required by this job include ability to accurately compare color and pattern of products to quality control standards. Frequent requirement for attention to detail; prolonged use of a computer terminal, telephones and other electronic equipment. The employee must be able to lift and /or move up to 50 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate to occasionally loud and PPE is required. Appropriate hearing protection while in the plant is required as noise levels within the facility meet OSHA requirements for hearing protection equipment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Customer Quality Engineers typically work between an office environment and the production floor but the purpose of the project may sometimes take them to non-standard workplaces. The noise level in the work environment can be loud.

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TOOLING DESIGN ENGINEER

Position Summary: Successful Tooling Design Engineers enjoy the challenges of overseeing extrusion technology and tooling design. This position develops foamed extrusion tooling and dies, process standards, and equipment specifications. This role is also responsible to: Design and develop [start to finish] of new profile designs; Develop design concepts with customers; Coordinate with outside machining services; Validate new tooling; Write operating produces; and Confirm process capability. Responsibilities also include evaluating raw materials to address product performance requirements.

Essential Duties and Responsibilities include the following:

  • Design, develop, and validate profile extrusion tooling for foamed polystyrene and other materials
  • Manage capital and tooling projects through implementation
  • Optimize the extrusion process for throughput, yield, and quality
  • Thoroughly document process parameters to assure equipment and work team have the tools needed to make a consistent, quality product
  • Identify opportunities for efficiency improvements on existing products
  • Coordinate all applicable product testing and ongoing validation of product specifications
  • Develop procedures and trains supervisory, management, and operator personnel in new processes as developed
  • Explore, evaluate and develop new manufacturing processes as required for new products or new in-house manufacturing capability
  • Support New Product Development efforts from design through hand-off to manufacturing
  • Work with senior leadership and customers to quote and review new tooling and manufacturing projects, guiding projects from inception to production
  • Provide feedback to customers and leadership on proposed designs of products, focusing on potential cost savings and optimal manufacturability
  • Assist manufacturing in cost reduction through process improvements, better use of materials and reduced scrap
  • Coordinate with machine shops for tool development, changes, and improvements
  • Coordinate production trials across multiple departments
  • Implement standardized work through creation of Standard Operating Procedures along with Statistical Process Control for new and existing products
  • Troubleshoot the production process, providing operations support as needed
  • Support manufacturing processes to boost productivity, quality and profitability

Essential Functions:

  • Excelled 3D CAD modeling skills
  • Proven experience designing custom profile tooling
  • Able to think strategically and tactically (detail-oriented)
  • Able to flex work schedule to support occasional off shift production requirement
  • Capable of defining manufacturing problems, collect data, establish facts, and draw valid conclusions
  • Excellent project management and organization skills including ability to manage multiple, changing priorities in a team oriented manufacturing environment
  • Committed to making positive change, but remaining flexible and able to adapt to company growth and evolving responsibilities
  • Interpret an extensive variety of technical instructions in mathematical or diagram form that include several abstract and concrete variables.
  • Apply mathematical operations to theoretical and practical manufacturing and industrial situations
  • Read, analyze, and interpret common industrial, manufacturing and technical procedures, professional journals, schematics, diagrams, drawings, and blueprints
  • Excellent communication and interpersonal skills. Effectively interact in a team environment with senior leadership and their peer group
  • Strong written and oral communication skills with both internal and external customers
  • Speak effectively before groups of customers or company employees
  • Capable of developing working relationships with a wide range of people
  • Able to work within a team environment as well as independently
  • Interested in company results
  • Treat people with respect
  • Willing and able to travel
  • Commitment to working safely
  • Advanced MS Office Suite skills and keyboarding skills

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as well as the ability to handle situations by working as a team.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
B.S. degree in Chemistry, Chemical Engineering, Polymer Science, or Materials Engineering or equivalent; and at least five years’ experience in extrusion or plastic development. Advanced 3D CAD experience, Autodesk Inventor preferred.

Language Skills
Able to speak, read, write and comprehend in the English Language to perform the duties of this position.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Specific vision abilities required by this job include ability to accurately compare color and pattern of products to quality control standards. Frequent requirement for attention to detail; prolonged use of a computer terminal, telephones and other electronic equipment. The employee must be able to lift and /or move up to 50 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate to occasionally loud and PPE is required. Appropriate hearing protection while in the plant is required as noise levels within the facility meet OSHA requirements for hearing protection equipment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Tooling Design Engineers typically work between an office environment and the production floor but the purpose of the project may sometimes take them to non-standard workplaces. The noise level in the work environment can be loud.

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PROFILE TECHNICIAN
Full Time
2nd or 3rd shift (8 hour shifts Monday - Friday)

Responsibilities include:

  • Operation of compound and profile extrusion lines from start up through packaging of finished product
  • Color and tool changeovers
  • Understanding of quality specifications and performance/documentation of quality checks
  • Basic maintenance such as inspection, care and cleaning of equipment
  • Trouble shooting of equipment and process issues
  • Participation in continuous improvement projects/teams
  • Complete and accurate documentation of production, scrap, run conditions, and other key data
  • Ability to learn and use a computer at a basic level
  • Packing, banding and wrapping finished product
  • Forklift operation
  • Ability to pass color-blindness test

Qualifications:

Extrusion Experience a plus. High School Diploma or GED required as well as ability to work well in teams.

We offer a competitive rate and a progressive pay system which offers promotional opportunities for motivated employees. We also offer a great benefits package which includes medical, disability, and a company matching retirement plan.

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FABRICATION CELL TECHNICIAN
Full Time
Flexible 1st shift or 2nd shift

Responsible for the entire process associated with fabricating furniture and panels from raw material handling through QA and packing finished product.

Can operate hand tools and power tools, including but not limited to drill/screw gun, staple gun, brad nailed, router, chop saw.

  • Demonstrates attention to detail and able to work in a fast paced environment.
  • Identifies and resolves problems in a timely manner.
  • Looks for ways to improve and promote quality, safety, and productivity.
  • Ability and desire to work in a team based environment where decision making is at the team level.
  • Recognizes and acts upon what needs to be done with little to no supervision.
  • Motivated to increase skills and progress in pay levels.
  • Interested in company results.

Qualifications:

Prior CNC experience a plus. Woodworking or cabinetry skills a plus. High school diploma or GED required as well as ability to work in a team environment.

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Highwood provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, veteran status or any other characteristic protected by the law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Highwood USA believes that each employee makes a significant contribution to our success. Job descriptions are designed to outline the primary job scope, but it is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Highwood USA • 87 Tide Road, Tamaqua, PA 18252 • 570-668-6113 Ext. 12
Copyright 2010 Highwood USA LLC • highwood is a registered trademark and used under licence by Highwood USA LLC. All rights reserved.